FAQs

Who Are We?

We are Re_, more than just a brand — we're a community-driven mission on a quest to revolutionize the footwear industry through upcycling. Behind every pair of our unique, handcrafted shoes are artisans and individuals like you, committed to giving discarded materials a stylish second life. Curious to be part of our journey? Check out our Products and Courses to get involved!

How Do We Source Our Products?

All our products are crafted from upcycled textiles sourced from local textile recycling center, manufacturers and individuals that would otherwise go to waste. We meticulously select each material to ensure durability and style.

How Much Does Shipping Cost?

We offer free shipping for Spain. For our international pals outside Spain, shipping costs will vary. Drop us a line, and we'll figure out the best option for you!

International shipments may be subject to import duties and taxes which are charged once the item reaches its destination country. These charges must be paid by the recipient.

Can I Return an Item?

Yes, refunds and exchanges are available if the product is unworn and returned in its original packaging within 14 days of receipt. Shoes should only be tried on a carpeted surface. Shipping costs are non-refundable.

How Do I Figure Out My Size?

Since all Re_ products are upcycled, sizing can vary.

For pre-ordered items, we ask for your foot measurements in centimeters. We've got a handy support page to guide you through the measuring process.

For our already-crafted shoes, we provide measurements in centimeters.

Check out our Size Guide for comprehensive measurement details, and don't hesitate to contact us for personalized sizing assistance.